Digital marketing or online marketing uses channels accessible through the internet, such as search engines, social media platforms, and emails. Unlike traditional marketing, digital marketing requires that a marketer understands customer behavior to have the right target.
Digital marketing offers various advantages to businesses, including reaching out to more global markets, lower cost, easy to track and measure performance, and personalization, among others. It favors small businesses as they can use digital marketing to create brand awareness and gain customers in the same way as big corporates. Regardless of the business size or revenue, it will be competing on the same platforms as the big businesses.
However, the success of digital marketing efforts requires that a business first create a well-thought-out digital marketing campaign. A campaign in regards to digital marketing involves executing a marketing strategy over digital channels.
Before launching a campaign, a marketer should understand their customers regarding their product or service preferences, channels to find them, purchasing behavior, and customers who are already aware of the brand. This information helps a business market to the right target audience, saving on cost and ensuring a positive customer experience.
Digital marketing campaigns are more involving, unlike traditional marketing, where a business places ads on television or billboards and waits for customer response. Digital campaigns require that a business marketer carry out proper planning by defining the campaign goals. For example, a goal could be merely to attain social media followers or build brand awareness. Establishing the goal helps in measuring the success of a campaign.
After defining the campaign goal, the next is to identify the target market to whom a business intends to reach out. Again, this comes in handy in crafting marketing materials. For instance, a marketer may segment the target audience and use different messages to fit each group.
Another important aspect of a digital campaign is to define a persona or the ideal customer. This includes defining a customer in terms of age, income, occupation, location, interests, hobbies, etc. Understanding the intended persona makes designing a product or service more accessible to meet their needs and expectations.
As a marketer continues to refine their campaign, it is important to consider the marketing budget available. This is because the budget will dictate how to share resources among different marketing channels. For instance, a marketer can set the number of people an advertisement should reach in a pay-per-click campaign depending on the available budget.
Once all the above information is collected, a marketer should also plan where to market a business. Social media has come out as an important platform in digital marketing. Social media is no longer only used to keep in touch with friends and family, but people use it to indulge in online shopping. It also helps drive traffic to a business website and collect valuable insights and data. It also provides a channel where a business can interact with its customers through chats or comments on posts. Such information is useful in adjusting future campaigns.